It has been a bit of a saga, but I finally received my Poly and Bark Barclay Dining Chair in Light Grey the other day after several weeks of delay.Amazon/Poly and Bark originally sent me a package of parts––the seat to their Vortex chair, the legs to the Barclay chair, and not much else. The original package came a few days late, and then it took upwards of a week of correspondence to get a new chair sent out to me. That package also came a few days late, but in the end it arrived with the correct parts and the chair was assembled in a matter of seconds (it really is just screwing the legs into the underside bracket).My assessment of the chair so far is that it is surprisingly comfortable, a nice height that fits under my IKEA Melltorp table with enough space to even cross my legs (I'm about 5'10"). The color of the fabric and legs matched my expectations, and the overall aesthetic is pleasing. I'll need to give it more time to see if the common issues of the legs unscrewing after months of use becomes a problem for me. [UPDATE: It's definitely a thing. Even a few weeks in with minimal usage, I can expect to reach down when sitting and find at least one leg that is loose enough to be turned and screwed back in snugly. I will echo others here and suggest some glue if there is a concern about the chair's integrity.]Aside from not having a perfect experience (i.e. 5 stars), I was somewhat confused by Poly and Bark's customer service. The representative was kind, courteous, and prompt in their responses––no issues there. However, I was instructed to retain the original pieces that were sent to me (the bucket of the Vortex chair and the legs of the Barclay chair) until I received the replacement chair. After that, I was told I could donate or dispose of those pieces. I can certainly keep the legs for possible replacements to the chair I bought, but I now have a perfectly-fine bucket seat component to a chair but without any legs. I inquired if it would be possible to purchase the remaining pieces of the Vortex chair, but was told they do not sell kit components of their chairs.To be clear, I do not feel I am owed a semi-free second chair out of this whole situation. I do, however, think it odd that I could be left with a case of parts that I'm supposed to "donate" or "dispose" of at my discretion. It seems like a total waste of what I'm sure is a great product (the Vortex chair). I guess I could retain it until I find someone crafty enough to modify some sort of leg attachment? There's certainly no reasonable "donation" space for half-assembled chairs. The other option is tossing a brand-new chair seat into the dumpster, which seems asinine in my opinion.So, in the end, I have a comfortable and stylish chair to use at my desk. I intend to use it when I work from home on writing and research. I also have a massive FedEx box with pieces to two different chair models taking up space in my studio apartment. Extra legs to the chair I bought are unnecessary, but practical if future issues with the current legs prompts a need for replacement. The extra bucket seat for the Vortex chair, however, poses a problem I didn't quite ask for when purchasing this product.I wish I had the option to purchase the remaining pieces and complete the other chair, but I ultimately understand. I managed to receive what I originally ordered and that is all that they are required to provide for me. For that, I do say thank you to Poly and Bark! :)[I'll update with photos]